Whogohost is a leading web solution company, founded in 2007. Currently, it has included in top three web hosting companies in Nigeria. Since its inception, company has been offering seamless approach and quality assistance to their customers. Whogohost has 15000 + active domains and 7000 hosting accounts. With this provider get hosting for Joomla and WordPress hosting along with hosting switching and data migration. Moreover, Company provides SSL certificates at affordable rates, Sitelock scanner and code guard backup for extra security and protection of data. Apart from this, their hosting services include shared, reseller, cloud, and virtual hosting. Whogohost has well-experienced team which resolves customer`s issues within few minutes and available 24/7 via phone, mail, and live chat.
I subscribed to the giant hosting plan on whogohost and the issues began almost immediately. I discovered that the my web IP was getting blacklisted very often and a lot of my outgoing email were getting block. I complained about this issues repeatedly and it later subsided...an then to my greatest shock, sometimes in August,2016, I discovered that whogohsot had a server crash and whogohost made bold notified me that they had no backup of almost two years of the business correspondences that I had on their server... In fact they referred me to their service level agreement and told me that they were not liable for data loss!!! number one hosting company in Nigeria is not responsible for data loss on its servers???
After a lot of augment with their support team, I decided to set up another set of official email accounts on our hosting plan with them and within four weeks of setting up the accounts the email accounts disappeared into thing air, again...at this point I called the support and was told that they still had a backup of the emails but I had to pay for the backup....as you can imagines, I was very angry and told them that that was corporate espionage...it is insane for my hosting service provider to keep copies of my business documents and demand that I pay for it. this time they bulged and uploaded the files without receiving payments from me...
At this point I thought I had seen the worst and then I tried to view my company website one day and I was redirected to a pron site...I called the whogohost support and one of the support staff made bold to tell me that I was responsible for the security of my site with them...so I asked her to tell me what they were paid for...It appears that they are not responsible or liable for anything...as I write this review my company site has been hacked and whogoshost has been characteristically flippant about it.
Whogohost is all hype and no substance...a complete waste of money...
A complete disgrace to upcoming Nigerian companies....
Whogohost have people working in their office 24 hours, most importantly, they work on support in such a manner which makes me feel comfortable, as find that they are as much concerned to resolve an issues then me. If someone wants to learn how to handle customers, he should deal with Whogohost. It is great to see such group of motivated and efficient people.
Everything seems in place and working well with Whogohost. I think they just need to keep doing what they are doing. It is only that when one is happy like me with services as my website is working well.
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