Hi Team, Please be informed that I have bought reseller from smileserve. Before taking service from them, I have seen few bad negative comments in many hosting forums that they suspended and terminated account without any notice and terminated the reseller account in a case where one of the client's website is compromised. I was hesitant on choosing them due to the reason that even if any one of my client's account got compromised whole reseller account they will terminate. I had a live chat with Richard and he confirmed that the reviews are not true and he and his team will help incase there is any issue and they will send notice. I have trusted their words and bought reseller panel from them, there was no issue from them initially. I hosted around 10 cpanel accounts with them each of them is for local business websites like driving school, fitness center, web design company. None of the website is for blog or daily updatable content website, everything is design once then leave kind of local business websites. Suddenly one day all my websites were not accessible. I have logged in to check, it showed my service was TERMINATED. I raised support and got update as below: Copyright Infringements (2) Excessive CPU Usage (1) Excessive Memory Usage (1) I am sure that there were no copyright infringements because am part of envato elements and I used all the licensed resources. Regarding Excessive CPU and Memory, I requested the team to provide logs and help me fix that. And to my shock they sent mail stating that they have terminated my account and they wouldn't be able to help further. I again raised request on why they haven't sent notice before and also why they have terminated my whole reseller account and also why termination rather than suspension. They highlighted that I have several installation of WordPress which are NOT UPDATED and they take it seriously. (I have mail/support ticket update from them) It is not fair and I have no other go, as they doesn't help further stating there is nothing they can help with. For new comers, please don't buy trust smileserve. Like you guys I too read many post like this before, but blindly bought from smileserve due to the premium/corporate badge they had in webhostingtalk(they got this by becoming premium member of webhostingtalk) and also due to their 50% discount. Don't buy from smileserve.com Don't think that having corporate badge in webhosting talk make them good hosting provider - They paid and bought this. Don't trust any site which doesn't have phone support, they are reseller of other providers I guess and that's why they can't able to help me further. Rating 1 star because I can't able to find anything lesser than that in reliability.

This company (smileserve.com) deleted all my files and my clients portal as well. They increased their package price by 50% but only notified through emails. However the invoice still showing old price. When i paid for the following month few days before the deletion and thinking it is good to continue, suddenly by month end they just deleted all the accounts and said that i did not confirm their emails. Why are they so stupid until cannot just suspend the account first and delete later, at least giving people chance like me who has overlook the email. I have lost all the clients now and they may take legal actions against me but the hosting company just said that it is still my fault. Think twice before subscribe to this company if you want your data to be safe and not disappear suddenly overnight. very irresponsible hosting company.

I am not in the favour of this company as they do not fulfil their commitment which they promised me in the starting of the deal. I did not like their services so I asked them to refund my money but they have not done the same yet and 6 months passed away

I really like the monitoring services of the company very much as they keep their eyes on my website for the whole day i.e. for 24 hrs. So that they can check whether my site or server is working or not. It’s like if my site stops working for a second also they instantly correct the issue at the same time and thus my website works very well. Actually non availability of website for even a second affects the site adversely. I am having a business site and to generate the revenue, profit and more no. of the visitors on the site I want the same to be up for the whole day and this is possible only if the servers are keeping up by the company. This is possible only if the provider offers good monitoring services, means they always watch their servers so if something breaks then they can correct the issue at the same time and thus stops preventing website from non working. This increases the revenue, more profits and thus more no. of visitors on the site.

Dedicated servers of the company as their name suggest are really dedicated towards their clients. They never allow the servers of their clients to go down. The company make their efforts to keep the servers always up as they laid emphasis on achieving their main goal of the organization and this is Customer Satisfaction. This is very important as the server affect the working and availability of website. If the servers are down then website will not work and will not became available for the long duration which in turn create many hurdles for the customers website as it leads to the deterioration of profit, decrease in revenue and less no. of visitors of the website. Thus, dedicated servers of the provider offers very good hosting services by never let down the server of the site. And this brings and keeps smile on my face every time.

Reseller plan of the company is using by me to host my multiple websites. The plan I buy from the company is very relevant and proves very effective for hosting my sites. The features it offers such as amount of bandwidth, amount of disk space and many more all are appropriate for hosting the sites. With the features, the kind of support they offered is also excellent. Their customer service is too good. They answer very fast of the queries of the clients and that too very accurate. I mean if I face any kind of issue whether it was a complicated one or a simple one then I don’t need to think a lot, as they were experts in resolving all kinds of issues and that too in just few seconds, it’s like solution is available on their finger tips only.

Standard plan of the provider is offered to me for hosting my website meant for commercial purpose. I asked their customer care rep to suggest their best plan which matches with the need of my site and by which my website can be hosted in a well manner. There are various plans offered by the company, this I saw when I visit their website and found so many plans and got confused.
Standard plan offered by the company with so many useful hosting features;
* 10 GB of web space
* 100 GB of Bandwidth
* Unlimited domains
* Unlimited sub domains
* Unlimited e-mail accounts
* Unlimited FTP Accounts
* Unlimited MySQL Databases
* Migration of site at free of cost
* Whole setup on instant basis
These features allows you to run your site without any issue and thus no complaints, no regrets and always happy with the services.

I buy the Shared hosting plan based on cPanel around 6 months back and I am pleased with the web hosting features of the company as the features offered by them are suitable to the needs of my website. The provider offers;
* LiteSpeed Web Server
* cPanel
* R1Soft Backups
* CloudFlare
* FFMPEG
* GD
* ImageMagick
* Softaculous Premium
* RVSkin
* RVSiteBuilder Pro
* Zend Optimizer
* IonCube
* PHP 5
* MySQL 5
* CURL
* 99.99% Uptime guarantee
* Money back guarantee within 30 days
These features are really relevant from the point of view of hosting of websites. In-fact, their money back guarantee feature is most like by me as I don’t worry about the money which I spend on them. If I do not like or not satisfied with the services then I can get my money back.