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Rackspace Review

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Detailed Review

Founded in 1998 and based in the USA, Rackspace has set the pace in the IT technological sphere as a giant IT hosting company. The company provides cloud-based services in addition to hosting plans to allow customers worldwide to manage their businesses. The company’s “Cloud Block Storage” is one of the top software in the market and only competes with Amazon’s “Elastic Block Store”. As of now, Rackspace has collaborated with and is trusted by top departments such as government institutions, financial institutions, energy solutions, and digital agencies.

Rackspace Hosting plans include:

  • Dedicated hosting
  • Managed cloud hosting
  • Email hosting

Dedicated hosting

Contact support for the price quote of these packages. The packages are inclusive of 100% network uptime guarantee and 1-hour hardware replacement.

Other features include:

  • 24*7*365 customer support
  • Managed firewall and VPN access
  • Managed data backups and restores
  • Bandwidth and backup performance utilization
  • Rackspace-tested OS patching
  • URL and port availability
  • Free hardware monitoring
  • Dedicated and interactive support team consultations
  • Optional encrypted backups
  • Optional DDoS mitigation
  • Optional managed security services option

The Rackspace dedicated servers run on the latest advanced Intel Xeon processors, which offers exceptional performance in speed and security. They enable your workloads to load faster and efficiently while reducing the costs of operation. Besides, for optimum speed, you can configure your dedicated server with up to four processors for the optimum speed required for heavy workloads.

Managed Cloud Hosting

Contact support to inquire for Prices for these packages. The packages are inclusive of managed data backups and restores.

Other features include:

  • Managed firewall and VPN access
  • 100% network uptime guarantee
  • URL and port availability
  • Hardware monitoring
  • 24*7*365 customer care support
  • Bandwidth and backup performance utilization
  • 1-hour hardware replacement
  • Rackspace-tested OS patching
  • Optional DDoS mitigation
  • Optional managed security services
  • The optional encrypted backups
  • On-demand dedicated support team consultations

Email  Hosting

Prices for these packages start from $5 per month and include either Exchange, office 365 or Rackspace email.

Other features:

  • Access to experts
  • Flexible licensing options
  • 24*7*365 expert support
  • Uptime guarantee
  • Migration assistance
  • Licensing& foundational support
  • Managed application services
  • Transformation services
  • Email built for business
  • Constant monthly office updates
  • Office 2016
  • Improved security
  • Integration with Skype for business
  • Save with hybrid exchange
  • Free professional email domains
  • Spam& virus protection
  • Secure& private emails
  • Wide range of plans to choose from
  • Easy& free email migrations’

Pros of Rackspace hosting

  • The company is a pioneer for cloud computing services
  • The company worked with NASA before in producing the “OpenStack”
  • Interactive and reliable customer support
  • 100%  uptime guarantee
  • Mobile app for managing the servers
  • Wide variety of hosting and web services
  • A wide pool of expert employees
  • RackSpace staff offer additional “fanatical support”

Cons

  • They offer no shared hosting plans
  • One must request a price quote for all services
  • Company has less information about refund policies or money-back guarantees
  • Absence of a toll-free number for contacting customer service
  • Undertrained customer care staff
  • Over  Billing

Rackspace Users Reviews

Rating 4.2 (47 reviews)
sona
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August 10, 2017
best features

best features

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Kapil Dev Sharma
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June 24, 2017
Rackspace Named a Leader in Independent...

Rackspace Named a Leader in Independent Evaluation of the Forrester Research, Inc. June 2017 report, The Forrester Wave™, for Hosted Private Cloud Services. The company had achieved Highest Score in business technology vision, market approach, partner ecosystem, Strategy and Automation Capabilities for its OpenStack Private Cloud Offering. The Rackspace was among vendors that scored the highest for the self-service portal and user interface, integration strength, service level agreements (SLAs), storage and contract agreements.
Forrester Research, Inc., The Forrester Wave™: Hosted Private Cloud Services, North America, Q2 2017: In report evaluated nine vendors based on 33 criteria including current offering, strategy and market presence.

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Saji
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May 28, 2015
I have been consulting for a...

I have been consulting for a company since last 5 years. The company has its server hosted at Rackspace. We have been enjoying the hosting services provided by Rackspace for some time now. We have been using Rackspace for last 12 years and never had any issues with hosting or with respect to support from Rackspace.
Recently we upgraded our server at the hosting to a more powerful one and the Rackspace team helped us through the entire migration process and to stabilize the applications and environments in our new server. On top of this they also provided support for stuffs which no hosting company is liable for like switching applications and data migration to new application etc.
They have a very nice administration panel to manage devices, firewalls and networks for our account.
We have never experienced any downtime due to network,bandwidth, hardware, maintenance schedules or any thing else. Even though there are maintenance schedules but those are hardly noticeable.
They have a fantastic support team. Their support team is highly trained and efficient and is definitely one of the best and each and every individual support member tries to resolve your issues with minimum effort to be put from your side.
The only thing that they don`t have or don`t support as of now is free hosting, this could have drawn so many customers to them. I just hope they make a free tier available.

I definitely like Rackspace over any other hosting and would recommend to others.

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Alex
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March 19, 2015
Rackspace company`s CEO stated his words...

Rackspace company`s CEO stated his words that lower infrastructure prices are really hallmark of cloud and making infrastructure available everywhere. Company is simplifying the complexity for customers, managing the apps in a cloud and making them work and create value. Company is providing fanatical support and innovative technology.

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Elson
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March 16, 2015
Rackspace has served as title sponsor...

Rackspace has served as title sponsor for the fifth annual FIRST Robotics Alamo Regional Championship which has taken place on 13-03-2015 and 14-03-2015 at the Henry B. Gonzalez convention center. company has donated $100,000 for event and provided volunteer`s team to help out with event. FIRST robotics is created to encourage young people for pursuing careers in STEM.

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Deon H
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March 12, 2015
Rackspace has maintained a production server...

Rackspace has maintained a production server infrastructure which is migrated from datacenter by HiTech service. Migration was completed in three days; one day to get ready for data transfer, one day for migration and another one for the final check up.

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Roger
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March 11, 2015
Rackspace has launched two new managed...

Rackspace has launched two new managed cloud service tiers in Australia named as managed infrastructure and managed operations to differentiate it from their main competitor.

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Michael
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March 5, 2015
Rackspace has announced that Tinder, matchmaking...

Rackspace has announced that Tinder, matchmaking mobile app is governing ObjectRocket by Rackspace. Company provides Tinder with infinitely scalable, database-as-a-service platform. Company offers fully managed public and private cloud solutions that span relational, NoSQL platform.

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James Weber
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March 3, 2015
Rackspace has announced that it may...

Rackspace has announced that it may partner with large cloud-computing operators such as Amazon.com Inc. and Microsoft Corp. for revenue growth. Company has a team which is looking at supporting customers who are renting computing services from other providers.

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Daniel
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March 2, 2015
Rackspace has announced a warning to...

Rackspace has announced a warning to the customers of upcoming reboots in terms to address a new Xen hypervisor security issue. It has also notified to the customers of the issue, which will affect a subset of a portion of its first and next generation cloud servers.

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Alex
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February 27, 2015
Rackspace is offering an in-place upgrade...

Rackspace is offering an in-place upgrade path for its managed private cloud.
It launched Rackspace Private Cloud Version 10, a new version of its managed private cloud that offers
"first-class service with in-place upgrades."

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Elton
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February 27, 2015
Rackspace co-founder and Chairman Graham Weston...

Rackspace co-founder and Chairman Graham Weston is making a big investment in educating the future high-tech workforce in San Antonio by partnering with the University of Texas at San Antonio on the launch of its new Open Cloud Institute.

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John C
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February 20, 2015
Rackspace Hosting Inc. has opened an...

Rackspace Hosting Inc. has opened an office in Mexico City, the company`s first in Latin America. Rackspace has a strong European presence and has been expanding in the Asian Pacific markets as well as in Australia and New Zealand. Latin America will be the biggest international push for the cloud hosting company in 2015.

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Grame N
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February 20, 2015
Rackspace Appoints John Harper to Board...

Rackspace Appoints John Harper to Board of Directors. John is a well-respected industry veteran with a strong track record of helping to drive financial success for leading technology companies. John`s extensive background in finance and technology makes him a valued addition to the Board.

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Milos
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February 14, 2015
Rackspace has announced that it is...

Rackspace has announced that it is providing free Rackspace managed cloud services in support of world arts project. This will allow the charity website to handle thousands of submissions from schools across UK.

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Paul
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February 10, 2015
Rackspace has received a buy rating...

Rackspace has received a buy rating from First call in their declaration. The rating agency has disclosed the information in the equity research recommendation. Company has climbed 0.21 points to end the trading session 0.44% higher.

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Brandon
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February 7, 2015
Rackspace has selected the DCIM (Data...

Rackspace has selected the DCIM (Data Center Infrastructure Management) software of FieldView Solutions. Rackspace is furnishing the solution to automatically compile facility power, cooling and available space into their global operations.

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Roberto
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January 30, 2015
Rackspace has announced 2015 Rackspace Cloud...

Rackspace has announced 2015 Rackspace Cloud Thought leadership conference in San Francisco on March 4, 2015. This one day event will focus on company`s customers which will discuss about IT challenges using the latest digital, data, cloud and virtualization technologies.

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D Novak
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January 29, 2015
Rackspace has announced support for fully...

Rackspace has announced support for fully managed Microsoft SQL Server 2014 In-Memory OLTP and AlwaysOn Availability. With the help of DBA service customers can now use Rackspace DBA to rapidly migrate or upgrade existing workloads to SQL Server 2014 on its managed cloud.

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Greg
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January 22, 2015
Rackspace has announced to offer VMware,...

Rackspace has announced to offer VMware, Microsoft or Openstack manged private clouds without any changes in the pricing model for its partners or customers. They are offering according to the choice of channel and customers.

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Arian
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January 15, 2015
Rackspace will host Redis Conference which...

Rackspace will host Redis Conference which will be in San Francisco on March 5, 2015. The conference has organized for developers and database administrators. The CEO of company has stated that community will help to increase cloud innovation. The company will also discuss business, technical track and ongoing commitment to open source databases in the conference.

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Mathew
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January 9, 2015
Rackspace has been named as a...

Rackspace has been named as a key player in global data center colocation and managed hosting services by 2015-2019 research report of ReportsnReports.com. By the study; company is providing increase amount of storage and application deployment over the internet day by day. The company has excelled in data and network traffic, and accepted the challenges in complexity of network infrastructure.

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Jimmy
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January 9, 2015
Rackspace has announced that Made-in-China.com has...

Rackspace has announced that Made-in-China.com has increased its website traffic over 2000% by using rackspace managed cloud platform. The ecommerce company server has monitored and managed, backed by 100% uptime guarantee and getting response by fanatical support team of Rackspace.

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Yacob
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January 8, 2015
Rackspace has announced to sponsor a...

Rackspace has announced to sponsor a clinic this weekend for middle school and high school students and their coaches who are participating in the annual CyberPatriot competition. Team employees at Rackspace are called mentors during the day-long event at Rackspace headquarters.

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Adrian
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January 6, 2015
Rackspace is offering OpenStack-based next generation...

Rackspace is offering OpenStack-based next generation cloud to those customers who still run workloads on old infrastructure. The company will start notifying clients that their server is eligible for new migration. Server will have interaction through new API when migration has been done. Now customers can get rid of old version Slicehost-based First generation cloud servers.

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Eric
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January 1, 2015
Rackspace, Lumos is offering the expected...

Rackspace, Lumos is offering the expected year-end roundedup of top ten surprises means things are less than 50%. Rackspace have cut the price in their cloud computing offerings and has announced a partnership with Google or Microsoft, Synesael muses.

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Alex
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December 24, 2014
Rackspace recovered from DDOS attack as...

Rackspace recovered from DDOS attack as portion of legitimate traffic to their DNS infrastructure was blocked. Attack targeted on DNS servers in their IAD, ORD AND LON data centers. To overcome this problem service was designed to protect their infrastructure due to nature of event

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Sam J
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December 22, 2014
Rackspace has announced to stop offering...

Rackspace has announced to stop offering commodity Iaas cloud services and representing Managed Cloud, a return to the companys roots. Rackspace manages all the complexities of cloud which differentiates a business from its competitors.

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Martin G
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December 19, 2014
Rackspace is reducing its dependency on...

Rackspace is reducing its dependency on Intel Corp. (INTC) chips by shifting its servers to the modified IBM processors. It is using computer processors which are based on IBM Power designs. The company is focusing on customers need and controls the industry issues. Now the company has more options by replacing old chip.

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Sam J
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December 17, 2014
Rackspace has joined the OpenPower foundation...

Rackspace has joined the OpenPower foundation for opening access to the low-level of servers with chips, buses, boards and firmware. The partnership has an aim for enabling the server vendor design its customized server, networking storage hardware for future data centers and cloud computing. The company wants a new platform for production and integrates along with Openstack cloud services.

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Trevor S
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December 16, 2014
Rackspace had an eventful 2014 and...

Rackspace had an eventful 2014 and it stayed the same in its position. Company had announced that it was for partnership with larger groups. Rackspace made very important and beneficial changes in its new services. Company created a new business called Cloud Office that will provide service for Microsoft business productivity tools.

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Deepika
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December 16, 2014
Rackspace is governing Oddbins Wine merchant...

Rackspace is governing Oddbins Wine merchant for business growth in festive season and beyond. The company is providing upgraded ecommerce infrastructure to the wine company. The new solution has offered a managed web application stack, enhanced security and the unmatched performance of a bare metal server. The company will provide 24/7/365 support and secure system to protect website from unknown attacks.

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Ann
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November 26, 2014
Rackspace web hosting provider has stated...

Rackspace web hosting provider has stated that the Company`s CEO will attend the CreditSuisse Annual Technology Conference on December 2. The Conference will be held in Scottsdale Arizona.
A live webcast will be available on Rackspace`s website at http://ir.rackspace.com.

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Brad Zigler
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November 26, 2014
Rackspace continues to prove that a...

Rackspace continues to prove that a niche market exists for its cloud business.Rackspace 30% revenue comes from the cloud, then roughly $2 billion of the company $6.4 billion valuation is tied to the cloud. Rackspace remaining
business is created from web hosting, a business that grew 14% year-over-year in Q3 to nearly $320 million.

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Angelina Downey
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November 24, 2014
Rackspace founder and chairman purchased company...

Rackspace founder and chairman purchased company stock worth $2.5 million and filed a 10b5-1 plan for additional purchase up to $2.5 million. Rule 10b5-1 gives authority of written, prearranged stock trading plans.

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Spencer
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November 24, 2014
Rackspace shares have been covered by...

Rackspace shares have been covered by Barclays with an overweight rating and a dollar 52.00 price target on the stock. The new price indicates a potential upside of 20.79% from the stocks previous close. The stocks 50 day moving average is dollar 37.07 and 200 day moving average is Dollar 34.54.

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Maggie
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November 19, 2014
Rackspace is one of the good...

Rackspace is one of the good service providers in IT field and in cloud as well. Cloud computing has changed the way of doing business. Rackspace has its own office which includes back office functionality. Disk back and data protection are also there and the part of cloud office. Rackspace rolled up all these together into a single package for its use.

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Susan
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November 14, 2014
Rackspace Hosting is very good in...

Rackspace Hosting is very good in technology sector. But in 2013 it slowed down and now with a few good quarters the company is showing promising turnover like other big companies. The growth rate increased to 18.3% in third quarter. The profit margins recovered from the decline which was in 2013.
Rackspace increased its revenue by launching $500 million stock buyback. Company has good managed services, in house computing infrastructure like other IT services. There are number of deals closed by Rackspace which are in excess of $100,000 in the month of third quarter.

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maggie
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November 14, 2014
Rackspace Hosting Inc has jumped 18.3...

Rackspace Hosting Inc has jumped 18.3 percent in quarterly income by help of cloud management and Hosting services. Company shares increased 3 percent in new trade. Rackspace is in line up with Cloud and dedicated servers which performs design, build and operation as per the need of customers.

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Kevin
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October 29, 2014
Rackspace is seeking state incentive for...

Rackspace is seeking state incentive for its new $32 million office expansion into the old Highland Mall – which the company says will create 500 jobs in Austin over the next decade.

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Timothy Carlesberg
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October 29, 2014
Rackspace announced the launch of the...

Rackspace announced the launch of the OnMetal Cloud Big Data Platform at the Strata + Hadoop World conference. The new offering provides big data analytics by running Apache Hadoop with Spark on bare metal servers.
For the first time, Hadoop and Spark can have the best of both worlds: bare metal performance with cloud agility, all backed by Fanatical Support.

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Bunda Chayank
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May 3, 2014
I was a customer of Rackspace.com...

I was a customer of Rackspace.com from last 1 year and don’t even have a single thing for which I can complain.I got the response of my e-mails so instantly. Whenever I have queries or doubts, I got the answers of them very rapidly; in all they deliver great level of customer satisfaction.They offer c-panel which was configured with all those things which I required to develop, edit, manage, sell, host, research, market and for incorporating any element of the web in the website. They offer RV Site builder which is just great and comes with lots of images, photos and interfaces for different websites like YouTube. With the help of RV site builder my website can be configured on my own with the photo gallery, contact details, blog, guest books and newsletter.Databases can be configure quite easily, editing of files and software management is the top priority and the good thing is that server was not down for even once...
I would like to recommend this provider because it is easy to use and due to reliability.
Their cPanel include different software such as image editors and compressors blogs, shopping carts, polls, content managers, chat rooms and website developers with many installations done on quick basis. The time taken in installations is only few seconds and it also offers WYSIWYG editors to use easily.

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Mert Cengiz
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April 29, 2014
If you are planning to start...

If you are planning to start a website, then this the right web host but if you want to generate traffic in your websites, then maybe this is not the right choice. Initially I face some issues but now everything is fine. Their servers are faster than before. They respond to the customer queries also very fast. But I am not very happy with the layout of their cpanel admin. They are having so many advertisements for services and for upgrades. This is appropriate for the small size businesses and for website who don’t want to generate high level of traffic. They offer unlimited web space and bandwidth. I would like to recommend this to all those who are looking for a good web host available at cheap prices

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Eiakagra Gupta
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April 11, 2014
Rackspace.com offers are just great and...

Rackspace.com offers are just great and offer good quality hosting. The thing which I don’t like about them is that they always focus on my pocket to take some money out of it. Their main focus is on the aspects of marketing, advertisements in the cPanel and emails.I was connected with the provider from last 7 months to now and I do not face any problem of downtime. Their support is also good. I would like to recommend rack space to any transitional web designer/developer.

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Bekir Terzic
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March 5, 2014
I was using the server of...

I was using the server of Rack space for last three months to till now and no doubt they were amazing! They offer good level of technical as well as customer support and is ahead than any other web hosting company in this context. Once I face some different kind of issue and they were unable to help me so they said frankly and honestly this thing. They always give proper response of your queries on the phone.The company for which I am working, I am providing technical support to the frontend and backend of the company .Thus I am in the need of POP3, E-mail, Webmail, Plesk, SSL, SMTP, HTTPS etc. Ranging from simple HTTP to SSL they were able to answer all the queries.

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Lovehunter Dipchandani
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February 21, 2014
.At my Web Development agency, I...

.At my Web Development agency, I was using the services of the dedicated server of rack space from last 3 years. The company offers good level of customer support, answer your queries properly on the phone and offers great web hosting.

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Anna Foglia
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January 14, 2014
Hey guys I do have a...

Hey guys I do have a suggestion for you please try to avoid this company.One of my clients is having their own web hosting provider, Mapple IT who avail the services of the Rack space for their infrastructure and servers.The customer care staffs of the provider has no ides regarding their working, their poor customer service, they lack good communication skills, and sometimes develop new changes in the services and servers of my customers without any prior notice or info.
I face one thing so many times like they migrated my servers and given wrong version numbers for MYSQL and PHP and due to this downtime in the website occur very frequently and need to write code again and again and changes occur in the Apache settings by which it errors and downtime in the websites occurs again and again.Regarding the other matters, I face many issues in the context of e-mail services which are "cloud-based" such as mails are delivered in the long time, time taken in sending the e-mails and other log-in issues.When I called them, I found nobody picks the call and listen to your issue. In all, I just want to say that I don’t want to connect with this company again.

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