January 16, 2014
I would like to give transip.net-...
I would like to give transip.net- 0 out of 100 rating, if my system allowed me for this.Recently in the month of Apr, 14 the company’s server lily was crashed and my websites goes down who were hosted on this server for around 1 month. So, I called them for their technical support but they do not understand my issue and thus unable to resolve the issue. Whenever I called them, different customer supporting staffs picks the call; I told the same thing to them and no revert from their side. Sometimes when I called them, they keep me on hold for more than an hour, sometimes for more than 2 hrs. But problem cannot be resolved and they pass my call to their seniors. But one more thing here, they also don’t revert back to me until and unless I called them for the follow up. And next time I also have to convey the same thing to them.Anyway they correct the issue but with this they have created a new issue. Then efforts have been made to correct the new issue but with this old issue occur again. Till date, my websites are down and no solution of the problem.40 websites were hosted by me across 7 different web hosting companies but I never face such a bad experience like I face with the transip.net.Due to my website gets down, around thousands of customers were loose by me because they were unable to resolve the issue for a long time, I think their staff is not very good at tech areas, they don’t know how to set up the server and their supporting and technical staff is not at all proficient.It’s a suggestion; please try to avoid this provider if you are really concerned about your site as you will get frustrated later.
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